SortalioSortalio · Privacy centre
Delete account and data
Enter the code from Settings → Account and save → Account and data deletion in the app. The code is valid for 30 days; generating a code alone does not delete an account.
What is deleted?
The server account authorized by the code, its linked historical guest accounts, sessions, cloud saves and account-related verification records are removed. This action cannot be undone.
This web page cannot clear game saves on your device. If the app has been uninstalled or data remains on another device, clear that device's app data separately. Deleting inside the app also clears the saves on that device.
Server account deleted
The server confirmed removal of the account and related records. Safe retries of this same code and operation return the same result for 30 days.
Completed at:
This web page cannot clear game saves on your device. If the app has been uninstalled or data remains on another device, clear that device's app data separately. Deleting inside the app also clears the saves on that device.
For safe retries, this browser stores only the SHA-256 hash of your code, a random operation ID and a 30-day expiry; the code itself is not saved. Re-entering your code lets you check the same unfinished operation. Clearing browser data removes that retry record; after an uncertain result, contact support rather than starting a new operation.
Limited security records
A minimal deletion receipt that is not linked to your account is kept for 30 days. To prevent deleted historical guest identities from registering again, server-keyed hash markers without the original identity or game data remain while this identity protocol is in use. Expired deletion codes and receipts cannot authorize access; physical cleanup runs separately in bounded batches.
Infrastructure access logs, independent request-limit counters and server/device backups are not directly cleared by this operation. Their retention and request conditions are explained in the Privacy Policy. Deleted data must not be served again from a restored backup.
No code or access to the app?
If you use an older app version, update it first. If you cannot access the app, email support to request account deletion. Necessary, proportionate ownership checks may be required to protect other people's data; an email address or account number alone does not authorize deletion. Do not send a password, session token or deletion code.
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