Terms of Use

1. Service provider

The service provider is Epik Bilgi Teknolojileri ve Elektronik Hizmetleri Ticaret Limited Şirketi. Address: Havuzlar Mahallesi, Hilal Sokak 12 - 2, 59850 Tekirdağ/Tekirdağ, Türkiye. Telephone: +90 532 716 91 88. Support: epikalisverisnoktasi@gmail.com.

Sortalio is a puzzle game about sorting cards into categories. The Sortalio website provides game information, store links and contact channels. Features can vary by version, platform and connectivity.

2. Use and younger players

You may use the game and website lawfully for personal, non-commercial purposes. Obtain a legal representative's permission where your local law requires it for an activity. Parents or guardians should assess the content, advertising and device choices for a child's use. A store age rating alone does not establish legal capacity or verified parental consent.

Providing these terms does not obtain consent to personal data processing or advertising. Information about data is set out in the separate Privacy Policy and Turkish Data Protection Notice.

3. Local play, purchase accounts and deletion

In version 1.0.0 (24) and later builds containing this feature, connecting automatically creates a randomly identified Sortalio guest account without an email address or separate login. Our server processes limited launch/activity and level-usage records within the purposes, fields and retention periods in the Privacy Policy. Ordinary startup in versions 17–23 does not automatically register. Progress, earned coins, boosters and preferences remain on the device; having a guest account does not mean these records are backed up to the cloud. Email linking and developer cloud restoration are not enabled. Purchases and restoration separately require an adult task and store authorization; automatic guest registration does not authorize a purchase or advertising. Recovery of local progress following a device change or data clearing is not guaranteed.

The permanent-deletion flow under Settings → Account and save removes this device’s game data and any server account you are authorized to delete, including associated activity/daily counts and our purchase records. Deletion is irreversible. It is not shown as complete before the server result is verified; an uncertain network result is retried using the same operation. A new game begins from scratch only through your explicit choice.

Outside the app, use https://sortalio.com/en/delete-account.html or https://sortalio.com/tr/delete-account.html with the 30-day deletion code available from the app. If you have no code or cannot access your account, contact support for ownership-verified assistance. Do not share session or deletion secrets. Web deletion cannot remotely clear other devices’ local data. Signing out or uninstalling alone does not delete a server account; retention exceptions are explained in the Privacy Policy.

Deleting an account or the app does not cancel the store subscription. To stop unwanted renewals, separately use subscription management in the Apple or Google store account. Explicit restoration after deletion may bind a verified same-store entitlement to a new purchase account; it does not restore the deleted account, progress, coins or boosters.

4. Coins, power-ups and payments

Coins and power-ups earned through play are for in-game use only. They are not bank balances, electronic money, investments or cash claims and are not redeemed for cash by the service. They are earned and used under the game rules.

Sortalio can be played for free. The optional “Remove ads” product can be purchased as an automatically renewing monthly subscription when offered in the relevant store. Availability depends on store approval, platform and region; test transactions are subject to the store’s testing conditions. During the verified paid period it removes forced full-screen ads between games/levels. Rewarded videos remain optional; the subscription does not automatically watch them or purchase their rewards. This subscription does not include coins, boosters or cloud progress backup.

The total monthly charge, currency and period are shown before purchase using localized store information and in the store confirmation screen. Payment is charged to the relevant Apple App Store or Google Play account. Unless cancelled, the subscription renews monthly under the store’s terms; applicable price-change notices and consents follow the store’s rules. No free trial, discount or one-time lifetime entitlement is promised unless explicitly offered in the store.

Manage renewal through the in-app “Manage / cancel” link or your Apple/Google account subscription settings: Apple at https://apps.apple.com/account/subscriptions; Google Play at https://play.google.com/store/account/subscriptions. Cancelling renewal preserves entitlement until the end of the verified current paid period unless the store applies a refund, revocation or another termination decision. Applicable withdrawal, refund and consumer rights remain available; requests are handled through the relevant store and support where needed. There is no blanket no-refund rule.

Restore purchases uses genuine transaction proof from the same Apple App Store or Google Play account. No separate Sortalio email account or login is required. Portability of a subscription between different platform stores is not promised. Entitlement activates only following store and server verification; pending or unverifiable transactions do not automatically grant a benefit. Forced ads are suppressed while a previously verified, unexpired paid window is being rechecked; this does not create a new paid period or promise successful verification.

The subscription screen, purchase and restoration actions are protected by the in-app adult task; final payment approval takes place in the store’s own interface. Use the store’s purchasing permissions and family controls for children as well. The in-app task is not verified parental consent or age verification and does not replace guardian permission required by law.

5. Permitted use and security

Do not access someone else's account without permission, bypass service security, use cheats or malware, or run automation that harms the servers. Do not alter game files or requests to gain unfair advantages or disrupt the service. Rights of use or examination that mandatory law permits remain unaffected.

Necessary and proportionate access measures may be taken to protect the service against security incidents or abuse. The relevant reason will be communicated where law permits and doing so does not compromise security. Contact support if you believe a measure was applied in error.

6. Software and content rights

Software, brands, designs, artwork and audio are subject to the company's or relevant owners' rights. Using the game does not grant permission to redistribute content commercially or obtain trademark rights. A limited, non-exclusive permission is provided for personal use on permitted devices.

Third-party and open-source components remain governed by their licences. Apple or Google store distribution and device-use terms may also apply; these terms do not alter their mandatory provisions.

7. Connectivity, advertising and updates

Downloading updated artwork, advertising, purchase verification and some services require internet access. Your operator's data charges are your responsibility. Network or service outages may affect those functions; uninterrupted or error-free service is not guaranteed.

Updates may fix errors, add content and balance the game. Changes materially affecting user rights are communicated appropriately, with legally required choices and rights preserved. Advertising and external service links are also subject to the relevant provider's disclosures.

In build 19 and later builds containing this advertising flow, age-appropriate ads may be served after a valid age choice is successfully saved and required privacy conditions are verified. Children, the entire 13–17 band and players explicitly preferring not to say receive child-protected treatment; all age flows use non-personalized requests and a G content limit. After refusing personalization, only non-personalized or limited ads permitted by current privacy signals may be served; ads are not loaded if UMP does not allow requests or protection cannot be verified. The raw age band remains on the device; ad-protection signals may be sent to Google services. In version 1.0.0 (32) and later builds containing this feature, if no valid choice is saved, a birth year with no preselected value or prefer-not-to-say choice is used. The year is used transiently on the device only to derive a protection band; it is not stored persistently, written to activity records or sent to our server or an advertising provider. Boundary calendar-year differences of 13 and 18 remain in the more protected band because the birthday is unknown. No full date of birth, day/month, exact age or country is requested. An adult task does not replace verified guardian consent. In builds 19–31, a previous adult choice is requested again on every cold launch; protected choices may be remembered. In build 32 and later builds containing this feature, all valid saved bands, including adult, are remembered on later launches; the band does not automatically change over time because the birth year is not stored. This declaration is not age verification. When changing to a different age band after advertising services have started, new ad requests and presentations stop; a full restart is required to continue with the new age settings. Normal gameplay and level rewards do not require watching ads; an optional ad reward requires a genuine completion event.

8. Responsibility and mandatory rights

We make reasonable efforts to resolve problems. These terms do not exclude liability for intent, gross negligence or matters that law does not permit us to limit. Mandatory consumer remedies for defective services, compensation and other claims remain available.

An invalid provision does not by itself prevent the remaining provisions from applying. Mandatory consumer and data protection rules in your location cannot be displaced by wording in these terms.

9. Requests, disputes and changes

Send questions, bug reports and complaints to epikalisverisnoktasi@gmail.com or the company address above. We seek to resolve issues through support without affecting your existing legal remedies.

Turkish law applies to the extent applicable, while mandatory protections in your location remain unaffected. You may use legally competent consumer dispute bodies, courts and other authorities. These terms do not require exclusive proceedings in a foreign court.

Current terms are published at this address with their version and date. Material changes are communicated appropriately and do not retrospectively remove mandatory rights.